Executive, IT

The IT Executive is responsible for managing complex IT operations and Level 3 support, while overseeing end‑user support processes, IT assets, and system administration. This role also assumes selected operational and project responsibilities to allow other IT staff to focus on broader strategic initiatives.

• Act as the primary point for Level 3 IT support, managing complex issues escalated from Level 1 and Level 2 support.

• Provide guidance and support to the IT officer on advanced troubleshooting and issue resolution.
• Ensure timely action on critical incidents, including disaster recovery, cybersecurity, and network issues.
• Provide technical support for end‑users on hardware, software, network, and AV systems as needed.
• Oversee maintenance and troubleshooting of telephone systems, remote devices, and AV equipment.