Vacancy Description
Job Description Represent ICT HelpDesk, act as a single point of contact for ICT, Physical security, and Facility related issues. Provide first level troubleshooting for all tickets raised under any severity within the stipulated service levels. Responsible for evaluating and escalating tickets to next levels and follow-up the same until issue is resolved. Communicate with clients and update the ticket status and the completeness of the work. Responsible for communicating with internal and external parties for ticket related issues and escalations. This will involve communication with third parties as well. Close the tickets upon resolving the issue and update the client in a timely manner. Extract reports daily, weekly, and monthly form the assigned systems. Responsible for user ID management in various systems. This will involve creation, deletion, renaming and archiving and ...
Key Responsibilities:
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