Executive Director, Patient Experience and Acceleration

**Job Description**

The Executive Director, Patient Experience and Acceleration, leads the Patient Experience and Acceleration vertical within the Patient Support CoE, owning US market specific patient strategy execution along with the brand teams, and patient services innovation to aid brand teams. Accountable for translating patient and program data into actionable improvements across the care journey, and for piloting and scaling new patient-facing capabilities in partnership with brand teams and the Head of Patient Support CoE.

**Key Responsibilities:**

+ Set direction for patient experience acceleration, including translating patient journey insights into patient support program designs, operational requirements, and implementation plans along with the brand patient support teams
+ Oversee agile pod delivery model, including ways of working, stakeholder management, dependencies, and timelines
+ Serve as bridge between brand and CoE teams, including...