Executive Director, Contact Center & Access Transformation

Current Employees:

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The University of Miami/UHealth has an exciting opportunity for an Executive Director, Contact Center & Access Transformation. The Executive Director, Contact Center & Access Transformation leads the portfolio of contact center operations, enterprise platforms, and digital front door initiatives that support patient access, service delivery, and overall operational performance. This role serves as the business owner for key systems, including Epic and NICE/InContact, and partners closely with IT to ensure technology solutions translate into efficient, scalable...