Executive, Customer Relations

Career Opportunities: Executive, Customer Relations (23133)

Requisition ID23133 -Posted -Kuala Lumpur International Airport -AB - Customer Management -AB - CEO's Office

Assistant Manager and Senior Executive , Customer Relations

Role Purpose

• Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting.
• Expected to provide excellent customer support by delivering accurate and timely responses to customer's feedback.
• Where possible to proactively stay connected with customers. Internally to work closely with other Business Units and resolve root cause issues to minimize repeat breakages, where possible.

Key Accountabilities

• Responsible to assist Assistant Manager and Senior Executive.
• Manage all customers' feedback and service recovery.
• Manage walk in and call in passengers...