Executive – customer order service

Job Summary:

The Customer Order Service Associate role exists to provide exceptional support and assistance to customers, ensuring a positive experience with the Organization. This position is responsible for addressing inquiries, resolving concerns, and guiding customers through products or services with professionalism and efficiency. By maintaining strong communication and problem-solving skills, the Associate enhances customer satisfaction and fosters brand loyalty. Additionally, this role involves collaborating with internal stakeholders/ Teams to streamline processes and improve service delivery.

Roles & Responsibilities:

•Creation and managing all types of Orders received through Email, Shop Carestream and C4 C. To ensure all Orders have accurate inputs.

•Create Financial documents in SAP as per business case. (Deferrals, Freight debit note, Rebate Agreement)

•Collaborating with internal Team to enhance customer experience.