Vacancy Description
About the Role
The client is a semi-luxury e-commerce brand with two physical retail locations and a growing wholesale channel. We're looking for a sharp, proactive Executive Assistant & Customer Experience Specialist to keep the founder's world organised and make sure every customer feels looked after.
This is not a purely reactive inbox role — you'll triage, investigate, draft, and close loops. You'll be the founder's right hand: managing email across customer service and wholesale channels, flagging priority action items, and helping the business run smoothly day-to-day.
What You'll Do
Executive Assistant
- Monitor and manage the founder's email inbox; triage and prioritise daily action items
- Draft email responses and compile a daily review list for founder approval before sending
- Monitor the wholesale inbox and draft outreach/responses for wholesale leads and partnerships ...
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