EVERGREEN TALENT POOL | GATEWAY NODE

About the Role

To provide a positive customer experience by being helpful and sensitive to customer needs, expectations, and providing product solutions, including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Responsibilities

• Connect with customers, living up to our brand promise of how we can help you at all times.
• Converse with customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct yourself in an ethical manner and adhere to the TCF (Treating Customers Fairly) principles.
• Identify and sell or cross‑sell products aligned to customer needs.
• Maximise channel optimisation opportunities aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customers to eChannels or encourage use of d...