EVERGREEN TALENT POOL | DURBAN NORTH NODE

Job Description: Provide a positive customer experience by being helpful and sensitive to customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

We are looking for candidates residing near the following branches: Durban North, Briardene, La Lucia, Umgeni Junction. The role is part of the FNB Points of Presence team.

Responsibilities

• Connect with our customers by living up to our brand promise of how we can help you at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation o...