Vacancy Description
Location
Wellington, New Zealand
Role Title
Onsite AV & Infrastructure Support Technician (Resident & Dispatch Models)
Service Type
Global Onsite & Dispatch Support / On call basis
Supplier Type
Managed Services / Field Support Provider
Experience
3+ years
Role Overview
The Supplier shall provide qualified Onsite Audio Visual (AV), End-User Computing, and Infrastructure Support Technicians to support Client office locations worldwide. Services are delivered through two onsite delivery models:
- Resident Backfill Technicians – Dedicated to a specific Client site on a daily basis.
- Dispatch Technicians – Deployed to Client sites on demand based on ticketed requests.
Both models extend first-level onsite support for activities that cannot be resolved remotely by the Global Helpdesk or AV Link Service Desk.
Tools & Equipment Requirements
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