EU Technical Support Engineer (Madrid)

Newland NPT is a general leader in digital payment solutions, providing innovative and secure POS systems and smart devices used in over 120 countries worldwide. Our mission is to support businesses with cutting‑edge payment technologies and services that make digital transactions simple and reliable.

Role Overview

We are looking for a proactive EU Technical Support Engineer to provide expert technical support and guidance to our European customers. You will act as a key technical interface between clients and internal teams, helping to resolve issues, support product integration, and improve customer satisfaction.

What you’ll do

• Own and resolve customer technical issues in collaboration with technical support, R&D, QA, and product teams.
• Reproduce, analyze, and resolve technical problems while maintaining clear communication with internal teams and customers.
• Review requirements, specifications, and technical designs to ensu...