Vacancy Description
Service Operations Specialist
Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.
Key Responsibilities
- Service Operations Management
- Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.
- Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.
- Service Channel Management
- Manage and optimize offline service channels, such as 2B/2C on-site repair, postal‑repair, etc.
- Monitor and analyze the performance of offline service channels, improve service quality.
- Customer and Supplier management, be responsible for service supplier capability improvement, to finally support customer satisfaction.
- Data Analysis and Reporting
- Collect and analyze data related to offline services,...
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