Especialista en Cobranza Senior | Negociación Avanzada

Citigroup Inc. is seeking a Collections Specialist 5 in Mexico City to manage a portfolio with outstanding balances and drive timely collections. You will use advanced negotiation techniques, coach junior team members, and align with front-end strategies to meet monthly targets.

Responsibilities include handling complex calls, updating client data in CACS, and coordinating with Customer Services and other areas to optimize recovery outcomes. Strong Excel and policy knowledge are valued.