Escalation Engineer: EdTech Troubleshooter

Alpha reimagines the school day around faster learning and stronger mentorship. This Escalation Engineer role handles complex, escalated tickets across Alpha's education products and requires strong REST API, AI tool usage, and English fluency.

You will replicate issues, analyze logs, and collaborate with engineering to drive resolution, while documenting insights for future cases. The position is full-time (40 hours/week) with a 1:00 PM–10:00 PM UTC schedule.