Escalation Enforcement Specialist

Salt is looking for an Escalation Enforcement Specialist in Singapore for a 12-month renewable contract with a Social Media client. You will respond to real-time crises, identify and evaluate emerging risks, conduct risk-related investigations, and assess how we can best benefit our communities.

• Review and investigate high priority escalations across applications and respond to sensitive inquiries
• Address sensitive content and ads issues, including but not limited to content relating to offensive images and writings, offensive or derogatory language, or other offensive or controversial material including graphic videos or images
• Interpret and enforce the terms of service (including but not limited to Community Standards, Advertiser & Commerce Policies and Product specific guidelines)
• Be comfortable using various internal tools for escalations management and ensure tooling gaps are surfaced appropriately <...