Episode Experience Manager – Care & Assisted Service (CAS) - MPO

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Episode Experience Manager – Multi-Product Ownership

The Episode Experience Manager for Multi-Product Ownership is responsible for shaping and improving the end‑to‑end care and assisted service experience for customers who own both Mobile and Broadband products. The role ensures that multi‑product customers receive clear, consistent, and connected support across human‑assisted channels, including stores, hotlines, and other frontline touchpoints.

Duties and Responsibilities

1. Multi‑Product Journey Design and Experience Blueprinting
   • Define the desired end‑to‑end assisted service experience for customers who own both Mobile and Broadband products across key service journeys, requests, and concerns.
   • Map current‑state and fu...