ENVOY, CONCIERGE

General Description

Customer Care & Experience Concierge assists in the day-to-day activities at the Main Entrance of the lobby and other designated area at discretion of the Management. Arrange assistance such as wheelchairs, as a porter for patients as and when needed. Supports patient engagement by providing courteous guidance, personalized assistance, and ensuring a compassionate, smooth experience throughout the patient’s healthcare journey.

Responsibilities

• Responsible in attending to customers at Main Entrance of the lobby.
• Must have pleasant and positive approach. Courteous, caring, friendly and reliable.
• Greet and direct customers to their respective destination.
• To be point of contact for KcSH’s corporate clients, to their respective destination.
• To be centre point for Indonesia Customers.
• Attend to foreigners (non-Malaysians) who need treatment at KcSH and seeking information and assistance on a...