Vacancy Description
**MANTECH** seeks a motivated, career and customer-oriented **Enterprise Service Desk Manager** to join our team in **Doral, Florida.**
**Responsibilities include but are not limited to:**
+ Serve as a primary escalation point, offering advanced mentorship, technical guidance, and leadership to mid and junior technicians in resolving complex incidents.
+ Possess extensive and specialized knowledge of enterprise systems and applications, often leading in a specific technical area, and proactively identify and resolve potential systemic problems to minimize disruptions.
+ Lead the development and maintenance of comprehensive knowledgebase articles, advanced troubleshooting guides, and specialized training materials.
+ Lead and manage small-to-medium-sized projects and initiatives focused on improving Enterprise Service Desk processes through efficiency and innovation.
+ Conduct in-depth trend analysis of support requests, identify recurring issues, and r...
**Responsibilities include but are not limited to:**
+ Serve as a primary escalation point, offering advanced mentorship, technical guidance, and leadership to mid and junior technicians in resolving complex incidents.
+ Possess extensive and specialized knowledge of enterprise systems and applications, often leading in a specific technical area, and proactively identify and resolve potential systemic problems to minimize disruptions.
+ Lead the development and maintenance of comprehensive knowledgebase articles, advanced troubleshooting guides, and specialized training materials.
+ Lead and manage small-to-medium-sized projects and initiatives focused on improving Enterprise Service Desk processes through efficiency and innovation.
+ Conduct in-depth trend analysis of support requests, identify recurring issues, and r...
Ready to Apply?
अभी आवेदन करें
Submit your application for Enterprise Service Desk Manager at ManTech
Apply for this Position