Enterprise Operations Center Technician

Description
Our client is looking for an Enterprise Operations Center Specialist to support the Department of Transportation (DOT) Headquarters’ Building in Washington, DC. The EOC operates 24 hours per day, 7 days per week including all Federal Holidays and will utilize appropriate monitoring tools and follow standard incident management processes.
Responsibilities:
-Perform day-to-day activities to monitor systems for events or alerts using enterprise monitoring tools.
-Coordinate and manage the resolution of events and alerts, ensuring timely response and escalation.
-Identify and monitor problem areas, coordinating with appropriate teams for resolution.
-Apply fundamental concepts, processes, practices, and procedures to technical assignments.
-Conduct early analysis of incidents and contact points of contact (POCs) for event confirmation.
-Troubleshoot affected configuration items (CIs) by performing tasks such as pinging devices and reviewing router/switch...