Enterprise Omnichannel CX Architect

Morgan Philips Group is seeking an experienced Solutions Architect in Kuala Lumpur to design and deliver scalable customer engagement solutions for enterprise clients. This role involves collaborating closely with customers and technical teams, focusing on modern omnichannel customer service platforms.

The ideal candidate must have extensive experience in cloud-based contact center solutions and possess strong communication and stakeholder management skills. Key responsibilities include architectural design, technical documentation, and project leadership.