Enterprise ITSM & Service Delivery Leader

Malaysia Airlines is seeking a seasoned Manager, Enterprise Service Management to lead ITSM across the organization, overseeing Incident, Problem, Change and Release Management, and to maximize ServiceNow utilization for reliable, high-quality user support.

This role focuses on governance, policy enforcement, reporting, and continuous service improvements, with responsibility for steering a team, aligning ITSM practices with business objectives, and evaluating new tools to raise service maturity.