Enterprise IT Support Analyst - Identity & Access

Athena is seeking a Client IT Analyst based in Quezon City to support enterprise customers with technical and operational issues. This role requires troubleshooting, ticket management, and collaboration with Security and Customer Success teams to ensure effective customer support.

The ideal candidate will have a minimum of 3 years of experience in IT support, excellent communication skills, and the ability to manage escalations in fast-paced environments. Familiarity with SSO and MFA is preferred.