Enterprise CX Business Project Senior Advisor

The Business Project Senior Advisor plays a critical role on The Cigna Group’s CX Activation team, shaping how our enterprise understands, discusses, and acts on customer experience. This is a high-impact, individual contributor role for a strategic thinker who thrives in executive-facing environments and brings clarity to complexity. By translating enterprise-wide inputs into a clear, credible CX narrative, this role directly influences Executive Leadership Team (ELT) and Board decisions—helping leaders focus on what matters most to improve experiences for customers we serve.

**Responsibilities**

This role is accountable for outcomes that inform enterprise priorities, guide executive decision-making, and strengthen trust in CX insights.

+ Own the end-to-end CX narrative for ELT and Board updates, defining what the story must accomplish and ensuring materials are decision-ready, credible, and clear.
+ Translate complex data, signals, risks, and progress in...