Vacancy Description
**ABOUT THIS POSITION**
This representative is responsible for supporting the EDI enrollment processes for the majority of our clients. This role is critical in managing a queue of technical enrollment cases to ensure timely resolution and maintain a high level of communication standards. The role requires completion of both technical & administrative tasks and frontline client communication.
**WHAT YOU'LL DO**
+ Manage and prioritize a dynamic queue of cases, ensuring service level agreements (SLAs) are met.
+ Documentation of case details, progress tracking and communication updates.
+ Support frontline enrollment processes by processing enrollment requests, working with payers, and assisting clientele directly.
+ Serve as main point of contact for client base, participate in regular client and payer facing calls and email interactions.
+ Generate, monitor and routinely follow up on EDI enrollments to ensure resolution.
This representative is responsible for supporting the EDI enrollment processes for the majority of our clients. This role is critical in managing a queue of technical enrollment cases to ensure timely resolution and maintain a high level of communication standards. The role requires completion of both technical & administrative tasks and frontline client communication.
**WHAT YOU'LL DO**
+ Manage and prioritize a dynamic queue of cases, ensuring service level agreements (SLAs) are met.
+ Documentation of case details, progress tracking and communication updates.
+ Support frontline enrollment processes by processing enrollment requests, working with payers, and assisting clientele directly.
+ Serve as main point of contact for client base, participate in regular client and payer facing calls and email interactions.
+ Generate, monitor and routinely follow up on EDI enrollments to ensure resolution.
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