Vacancy Description
Make an Impact by
- Provide Tier 2 technical support for enterprise network services, managing complex incidents and service requests within agreed service levels.
- Perform incident investigation, troubleshooting, root cause analysis (RCA), and implement timely resolutions for network-related issues.
- Serve as a technical escalation point for internal operations teams, Global Corporate customers, and business stakeholders.
- Escalate unresolved or newly identified technical issues to Tier 3 engineering teams with complete technical analysis and supporting documentation.
- Collaborate with customers across multiple regions to resolve technical issues while delivering a positive customer experience.
- Coordinate with internal business units, overseas telecommunications operators, and technology partners to maintain service availability and operational excellence.
- Work closely with technology vendors to troubleshoot and re...
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