Engineer - Service delievery

Black Box

Chennai, Tamil Nadu, India Full time June 20, 2026

Vacancy Description

L1Engineer (ITSM)

Job Description

Qualification : /(CSE/ECE/IT)/MCA/MSc(CS)

Desirable Certification : OEMspecificusertrainingcertificationsforITSM/ITAMtools

Experience : Minimum 2 years’ experience in providing first-level support in ITinfrastructure and service desk operations with

basicunderstandingofIncident,Request&ITAsset management.

Ability to raise, update, assign, and escalate service tickets as per SOPs

FamiliaritywithITSMinterfacesandportalusage

Responsibilities :

Monitorticketqueuesanddashboards

Performinitialcategorizationandassignmentoftickets

Providebasictroubleshootingandresolutions

EscalatecomplexandunresolvedissuestoL2/TeamLead

Ensureaccurateandtimelyticketupdate

Communicatewithusersforticketstatusand resolution

Coordinatemaintenanceactivitiesasperbank’srequirement

Useraccessreportingto L2

Providedailyrepo...

अभी आवेदन करें

Submit your application for Engineer - Service delievery at Black Box

Location Chennai, Tamil Nadu

Country India

Type Full time

Category Computer Occupations

Posted June 20, 2026