Engine Technical Advisor

Position Summary

The Engine Technical Advisor is the primary contact for clients and will handle their needs on routine, minor unscheduled and AOG events. The Engine Technical Advisor manages customer events utilizing the Product Line Specialist (PLS) to assist them in supporting events for which they need assistance. Essential Duties and Responsibilities

Set up preliminary scheduled inspections or major unscheduled events. Support a customer in AOG events. Develop and maintain client relationships through periodic contact. Grow and maintain relationships with regional service facilities, mobile repair teams, etc. Research logbooks and/or conduct visual inspections for new enrollments or existing contracts. Review and process invoices in AMS, meeting turn‑time goals set forth by Technical Services Management. Responsible for maintenance event triage, assessing and ensuring each situation is handled appropriately by: Handling the event from start to finish with assista...