Energy Efficiency Analyst

Energy Efficiency Analyst

New Brunswick, NJ

Key Requirements:

• Actively listen to customer needs and goals and appropriately describe and promote the program that meets the customer’s goal.
• Work with pre-qualified leads to generate and schedule appointments where appropriate.
• Assist customers and contractors with the application processes for market-based programs.
• Perform a desk-top eligibility review and aid building decision makers in identifying next steps.
• Refer callers directly to appropriate team members when it is clear they are the next step in the process.
• Accurately log all calls in CRM so team has access to the latest interaction with building.
• Complete all commitments offered to customer in a timely manner, i.e. call backs, application referral, email responses, etc.
• Identify and resolve customer issues with profession...