Enercare Sales Support Leader Role

Drive sales success with Enercare as a Sales Support Leader based in North York. Work closely with your team of Sales Support Coordinators to meet and exceed performance goals.
As a Team Leader, you will provide essential support and training to a team of 17 Sales Support Coordinators, ensuring high standards for customer interaction. You'll manage workloads, address escalated issues, and participate in quality assurance processes. Enercare fosters a collaborative environment, putting emphasis on teamwork and achievement.
Key Responsibilities:
• Guide and manage 17 coordinators in their daily tasks
• Facilitate real-time management and training initiatives
• Analyze team productivity through daily and weekly reporting
• Ensure compliance with union and performance standards
• Participate in call calibration sessions to maintain quality
Requirements:
• Minimum 3-5 years of management experience in a unionized setting
• Excellent communication and motivation...