Enercare Operations Analyst - Full-Time

Take on a full-time Operations Analyst role at Enercare in Markham, focusing on billing processes and operational efficiency. Leverage your analytical skills in a diverse and collaborative environment.
In this role, you will support the Billing Operations team by running bill cycles and ensuring billing accuracy for over a million customers. The Operations Analyst will utilize advanced tools like SQL and PowerBI to analyze billing trends and manage exception workflows. You will also collaborate closely with cross-functional teams to enhance processes and deliver exceptional service.
Key Responsibilities:
• Monitor daily operations and manage billing application activities
• Resolve customer inquiries regarding billing discrepancies
• Conduct thorough analysis of billing and payment files
• Develop operational controls with various stakeholders
• Present insights and recommendations to management
Requirements:
• Minimum 3 years in billing operations or analysi...