End User Support Specialist

User On Prem IT support:

• Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones et

c.)• Provisioning and deprovisioning of corporate devices (laptops, phon

es)• Replace broken devices with temporary devices in accordance with Ericsson’s proces

ses• Provide technical guidance to end users for day-to-day IT issues within the office environm

ent• Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM..

)
.Office IT Infrastructure Suppo

rt:• Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, v

oice )• Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS,

Secnet• Network co...