End User Support Specialist (Girardota) (Antioquia)

About Epiroc and Our Values

At Epiroc IT, we drive innovation and collaboration through cutting‑edge technology. Our mission is to operate and develop solutions that enable organizational growth and profitability, working globally to ensure our teams have the tools needed for success. We value teamwork, diverse skills and competencies, and believe we are stronger together.

Mission of the Role

As an End User Support Specialist, you will provide on‑site and remote IT support to Epiroc end users across the South America and Mexico region. You will collaborate with regional managers to maintain information systems in optimal condition, ensuring proper management of incidents and service requests.

Responsibilities and Main Functions

• Provide second‑level (desktop and remote) support to end users in the region.
• Support key business functions and ensure the right support model is engaged.
• Manage incidents and requests in the...