Vacancy Description
Work Summary
- Salary: $2800 - $3000
- Work location: Kallang, Alexandra, Tuas
- Work mode: Onsite or remote
- Working hours: 9am to 6pm, Monday to Friday
- Work benefits: AWS, medical benefits, overtime pay, transport allowance, 14 days annual leave
Provide frontline end‑user support across devices, core productivity tools, and basic connectivity issues. Deliver fast resolution for common incidents/requests, execute onboarding/offboarding SOPs, and ensure clean ticket documentation and escalation.
Key responsibilities- Handle Level 1 remote helpdesk tickets: password resets, access issues, device setup, basic application issues, and user how‑to requests.
- Support end‑user devices (PCs, laptops, mobile devices, printers) including basic diagnostics and peripheral checks. Perform basic operating system support (Windows and macOS) and standard software installation/configuration (e.g., Microsoft ...
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