End-User IT Service Desk Specialist

Ericsson in Mexico is seeking a Service support specialist to provide day-to-day end-user support within a global Telecom/ICT service desk. You will manage incidents and service requests through the ticketing system, collaborate with internal teams, and ensure issues are resolved according to defined SLAs.

The role requires strong communication, organization, and willingness to work in a 24/7 shift team. Prior IT service desk experience and professional demeanor are valued as you support