Employee Service Manager, Apac

- 8+ years of HR experience, including shared services or HR operations leadership- Experience **managing teams across multiple APAC countries **- Experience leading service delivery in a high-volume, process-driven environment- Hands-on experience with HR systems (SuccessFactors preferred) and case management tools (ServiceNow preferred)- Experience managing service delivery metrics (SLAs, KPIs, case quality)- Strong understanding of **HR operations and regional compliance considerations **- Experience supporting scaling or transformation of shared services operations (preferred)- Experience working across diverse regulatory environments (e.G., India, China) (preferred)- Experience supporting adoption of automation or technology solutions (preferred)- Proficiency in Microsoft 365, particularly Excel (preferred)