Employee Benefits - Third Party Management (Senior Executive/Assistant Manager)

Third Party Programme Senior Executive / Assistant Manager

Responsible for managing and governing external vendors and partners that support the inhouse programmes established. Includes overview of claims processing, provider networks, IT services, and customer support. The role ensures that third‑party engagements deliver high‑quality services, comply with healthcare regulations, and effectively manage operational, clinical, and data privacy risks.

• Oversee outsourced healthcare services such as claims adjudication, provider network management, and member services.
• Monitor vendor performance to ensure SLAs, KPIs, and benchmarks are met.
• Drive continuous improvement and innovation across vendor‑delivered services.
• Review, evaluate, and ensure smooth daily operations in claims, contact centre, and clinic network.
• Handle enquirie...