Emergency Response Operator

Overview

Tunstall is a global leader in telecare and emergency response that supports people to stay safe and live independently. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind to clients and their families. You’ll be the first voice our clients hear in moments that matter.

About the role

This isn’t just another call centre role—it’s purpose-driven work that saves lives. We have two full-time, 40-hour-per-week roles available:

• 1 x 4 days a week, 10-hour shifts, Thursday & Friday, 11 am - 9:30 pm, Saturday & Sunday overnight, 9 pm to 7:30 am
• 1 x On a rotating 24/7 roster

You will be based in our Tauranga office, with hybrid work opportunities available for some shifts once trained, where you’ll:

• Answer incoming calls triggered by clients’ medical and duress alarms
• Dispatch emergency services where required
• Pro...