EMEA Service Delivery Lead – Ops, Escalations & Improvement

Xerox is seeking a Service Delivery Management Operations Lead in Cebu City, Philippines. This role leads the technical guidance of a Service Delivery team, ensuring operational targets are met through training, mentoring, and process guidance.

The Operations Lead will manage client escalations, provide regular updates to the SDM Operations Manager, and drive continuous improvement initiatives within the team. Ideal candidates will be subject-matter experts focused on quality compliance and efficiency.