Elite 2nd line desktop support engineer

A global IT services company in South Africa is seeking a 2nd Line IT Support Technician. The successful candidate will provide on-site desktop support, troubleshoot incidents, and maintain service levels by managing tickets effectively. With a focus on customer satisfaction, candidates should have a strong background in Windows operating systems and enterprise-level support, as well as experience with Active Directory and Microsoft 365. This role demands excellent communication skills and the ability to work independently.
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