Eligibility Screening Services Representative- Onsite

**Job Summary**

**The Schedule for this position is: Tues-Fri 11:30 a.m.–6 p.m, Saturday 8:00 a.m.–4:30 p.m.**

The Eligibility Screening Services Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.

**Essential Functions**

+ Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
+ Clarifies and resolves customer issues ...