Ef Contracts - Material Support - Services (Getafe)

Responsibilities

• Responsible of managing Customer Orderbook and performance for Spares and Repair processes within EF contracts scope.
• Monitor OD KPIs, carrying out a deep analysis in order to improve the performance of the whole organization.
• Identify and inform of any potential risks to n+1 and ensure implementation of mitigation actions among the operational teams.
• Act as focal point for any customer escalation or prioritization, and ensure priorities are clear for the operational teams to ensure Customer satisfaction.
• Lead Internal/External customer meetings to ensure alignment with OD teams activities.
• Reporting a clear and reliable orderbook status for the different Campaigns.
• Follow Order Desk Communication Manual.
• Support processes definition optimizing OD performance.
• Support GODN (General Ordering Desk Network) implementation and monitor any local team under Customer scope.
• As...