Education Tech Support Engineer: Root-Cause Expert

Crossover is seeking a Customer Support Engineer to resolve complex, ambiguous issues across Alpha's education products. You will replicate failures, analyze logs and documentation, and coordinate with engineering when a defect is confirmed.

The role requires 2+ years in a technical support or related field, fluency in English, and comfort with REST APIs, JSON, and AI tools. This is a full-time remote contractor position with competitive pay and weekly payments.