Education Systems Support Technician

Education Systems Support Technician provides frontline and intermediate support for Eduvos’ Learning Management System (MyLMS) and related academic technologies. The role is responsible for delivering reliable, student-centred, and service-driven support to students, lecturers, and academic staff, ensuring continuity of teaching and learning through effective technology enablement.

This role is first and foremost a customer service role, operating within the Service Desk framework, with a strong focus on case quality, responsiveness, and adherence to service standards.