Ecommerce Associacte - San Juan (URGENT)

E-Commerce Assistant

Position Summary

The E-Commerce Assistant supports the daily operations of the company’s online marketplace platforms and website. This role assists the E-Commerce team in executing campaigns, maintaining platform hygiene, coordinating reports, and addressing customer and fulfillment concerns to ensure smooth day-to-day operations.

Key Responsibilities

1. Platform Operations & Hygiene

• Support daily operations across e-commerce platforms (Shopee, Lazada, TikTok, and website).

• Assist in resolving customer service issues, disputes, fulfillment concerns, and negative reviews.

• Upload and maintain accurate product information, content, and pricing.

• Monitor platform issues and escalate urgent concerns such as missing orders, delayed fulfillment, or policy changes.