eBusiness Customer Care Associate - On Site (Non-Remote)

Job Summary

Responsible for responding to online order and service activities for e-Business customers. Assist customers with product selection, answer basic questions, and may suggest various product options that are available. Document customer problems and input tickets for resolution. Ensure prompt and proper resolution of customer queries by providing additional information or escalating/engaging others to provide solutions per defined procedures.

Major Tasks, Responsibilities, and Key Accountabilities

+ Responds to routine customer inquiries received via email, chat or other online inquiry channels.
+ Assists customers with product selection, answers basic questions, and suggests various product options that are available.
+ Provides support for account registration (per customer preference and parameters) and account setup and user ID creation.
+ Utilizes a variety of software tools to resolve customer inquiries, conduct order tracking, gather...