eBay Change & Adoption Lead - CRM Focus

Join eBay as a Change & Adoption Manager, driving Salesforce initiatives that empower teams and enhance organizational efficiency. This role supports North American operations while collaborating in a global ecosystem.
The Change & Adoption Manager's mission is to ensure successful adoption of Salesforce improvements, including AI-driven innovations. You'll influence change across processes while focusing on employee readiness and engagement, impacting productivity for 1,600 users regionally.
Key Responsibilities:
• Deliver Salesforce adoption strategy while prioritizing regional needs
• Influence organizational change to ensure effective product adoption
• Identify and mitigate risks to enhance launch success
• Collaborate with various teams to ensure readiness in initiatives
• Create training and communication materials for sustainable adoption
Requirements:
• 3-5 years in change management or CRM transformation
• Solid understanding of organizational ch...