EA Renewals: Customer Acquisition & Upsell Specialist

Convergys in Kuala Lumpur is seeking a Specialist, Customer Acquisition (EA Renewals Specialist) to drive end-to-end renewal processes and secure on-time closures, coordinating with cross-functional teams to meet customer needs. You will qualify renewal leads using BANT criteria and work with customers across industries to uncover upsell opportunities, leveraging cloud solutions to expand value.

The role requires strong communication, data hygiene in CRM, and consistent activity to meet renewal