E-Commerce Product Support Specialist Remote

Become a vital part of Affirm’s mission by supporting eCommerce partners as a Product Support Specialist. This remote role involves troubleshooting, technical support, and enhancing merchant experiences.
Affirm is looking for a Product Support Specialist I to assist its merchant partners with technical and configuration challenges in the e-commerce space. You will engage with diverse clients, utilizing your problem-solving skills to address multiple inquiries. This role is well-suited for individuals with a technical background and a passion for improving consumer banking.
Key Responsibilities:
• Support e-commerce merchants in resolving technical issues
• Use troubleshooting techniques for configuration challenges
• Work with engineers to provide high-touch support
• Manage multiple customer inquiries with prioritization
• Communicate merchant feedback for product planning
Requirements:
• Bachelor's degree or equivalent experience
• 2+ years in tech or e-...