E-commerce Operations Lead (Santiago)

Pro Coffee Gear, a rapidly expanding e-commerce company specializing in espresso machines and related parts, is seeking a dedicated and proactive E‑Commerce Operations Lead to join our team. This remote role is integral to our company's growth and client satisfaction, involving various business‑critical functions.

Responsibilities

• Quote and Invoice Creation : Generate quotes and invoices for customers through Shopify, QuickBooks, and other sales channels, ensuring accuracy and timely delivery.
• Client Success : You'll handle queries from clients about their equipment, coordinating professional installation, and addressing any operational issues. This role will require you to work closely with our after sales lead to ensure top‑tier client service.
• Shipping, Damage & Returns Management : Oversee shipping logistics and coordinate claims related to damages and returns. You'll manage communication with our cli...