E-commerce & Marketplace Manager

Key Responsibilities:

1. Manage online sales – Run Amazon store and company website. Handle product listings, promotions, and drive sales.

2. Handle shipping & logistics – Manage FBA/FBM or third-party couriers. Ensure stock availability and on-time delivery.

3. Manage returns & after-sales – Process returns, exchanges, refunds, and customer complaints. Maintain good store ratings.

4. Build from scratch – Set up and improve the whole process from sales → shipping → after-sales.

Qualifications:

1. Have e-commerce operations experience, familiar with Amazon Seller Central.

2. Experienced in inventory management and shipping processes (FBA or self-shipping). Able to work with couriers on pricing.

3. Can independently handle returns, exchanges, and customer disputes.

4. Basic Excel skills for inventory and sales reporting.

5. Plus: Ability to communicate in English in dai...